Free shipping Australia-wide

Shipping and delivery

Standard shipping is free on every order, and most kits are on their way from Sydney within a business day. Here’s how it works and when to expect yours.

Free shipping, Australia-wide

What’s included, express, and where we can and can’t deliver.

Free standard shipping on every order

Standard shipping is free on every order, to every Australian state and territory. There’s no minimum spend and nothing added at checkout: the price on the product page is the price you pay, GST included. That goes for a single $3 sample as much as a double-door kit.

Need it sooner? Express is one flat rate

Choose Express at checkout and the whole order goes express for one flat rate, however many kits are in it. Worth it when you’ve booked a day to fit the seals, or you’re sealing up ahead of fire season or a storm. The delivery times below show how much time it saves.

Where we deliver

Any street address in Australia: homes, businesses and building sites (add the site contact’s name and number at checkout). Seal kits travel as long, narrow parcels, because the aluminium carriers come in full lengths, so they can’t go to PO boxes or parcel lockers. We ship within Australia only.

Booked an installation, or buying for trade?

If you’ve booked our installation service in Sydney, Melbourne or Brisbane there’s nothing to ship: we bring the kit with us on the day. Installers and tradies get trade pricing, bulk deliveries across Sydney and a free trade sample kit; email us with your business name.

Delivery times

Dispatch first, then business days in transit, by region.

Dispatch

Orders are packed and dispatched the same or next business day. Business days are Monday to Friday, excluding NSW public holidays. You’ll get an email with the tracking number as soon as it’s on its way.

Transit time after dispatch, in business days

Where it’s goingStandardFreeExpress
Sydney, Melbourne, Brisbane, Canberra and other metro areas in NSW, VIC, QLD and the ACT1–3 days1–2 days
Regional NSW, VIC, QLD, ACT and Tasmania3–6 days1–2 days
South Australia, Western Australia and the Northern Territory4–9 days3–4 days

These are the courier’s typical times, not a promise. Remote, island and far-north addresses can take a few days longer, and so can the weeks before Christmas and Easter.

Need it by a particular day?

Email us before you order with your postcode and the day you’re fitting it. We’ll tell you honestly whether standard shipping will make it or express is worth paying for, and if the day’s tight we’ll get it out the door first.

From our door to yours

Tracking, safe-drop delivery, and what to do if something’s wrong.

  1. You orderPick your kit. Shipping is free at checkout.
  2. We pack itChecked, boxed and booked with the courier, same or next business day.
  3. It’s on its wayTracking number emailed. Follow it to your door.
  4. DeliveredLeft in a safe place if you’re out. No signature, no card to chase.

Tracking

When your order is collected you’ll get an email with the tracking number and a link. If the tracking hasn’t moved for a few days, email us and we’ll chase it. You shouldn’t have to.

Safe-drop delivery: what to expect

Our parcels are delivered without a signature. If nobody’s home, the driver leaves it in a safe place at your address, so you don’t need to wait in. If there’s a spot you’d prefer (behind the side gate, under the carport, with reception at work), type it into Order special instructions in the cart before you check out and we pass it on to the driver. One honest word: once the parcel has been delivered to your address it’s in your care, so if your front step is on a busy street, a side gate or a work address is the safer choice.

If it hasn’t turned up, or it’s damaged

Tracking says delivered but there’s no parcel? Check the usual spots (side gate, behind the bins, with a neighbour) and email us the same day; we’ll get the proof of delivery from the courier and sort it out. Box damaged on arrival? Photograph it before you open it, then photograph the contents, and email us within a couple of days. Anything damaged in transit is replaced at our cost. The seals are tough, but an aluminium carrier can be bent by a careless forklift, and we’d rather send a new length than have you fit a kinked one.

Returns and exchanges

Wrong kit, change of mind, or something faulty.

Change of mind, or ordered the wrong kit

Within 30 days, if the kit is unused and in its original packaging, email us and we’ll refund it to your original payment method. Return postage is at your cost, and it’s a long parcel, so it costs more to send than a small one would. We’d rather save you the trouble: email a photo of your door with your gap measurements before you order and we’ll confirm the right kit, or buy a $3 sample first. Kits that have been cut, glued or fitted can’t be returned.

Faulty or damaged

Replaced at our cost, as it should be. Manufacturing defects are covered by the 10-year warranty, and transit damage by the section above. Nothing here limits your rights under the Australian Consumer Law.

How to start a return

Email info@sealyourgarage.com.au with your order number and a sentence on what’s wrong, and we’ll reply with the return address and next steps. The full terms are in our refund policy.