Our promise

10-year warranty on every seal kit

If any SYG part has a manufacturing defect in its first 10 years, we replace it. Free delivery anywhere in Australia, on top of your rights under Australian Consumer Law.

  • 10 yearsfrom purchase
  • Australia-wide
  • In addition to your ACL rights

What the warranty covers

Every SYG product is warranted against manufacturing defects for 10 yearsfrom the date of purchase, when it’s installed properly and used as intended in a private home. We’ve been fitting these seals since 2017, and we stand behind every part.

Covered

  • Brush seals – the filament and its backing strip
  • Aluminium carriers – top and sides, every profile
  • EPDM bottom-seal rubber
  • Aluminium bottom-seal track
  • Our installation work – if we fitted the kit, we come back and refit the replacement part

Not covered

  • Accidental, negligent or intentional damage, however caused – a car, a bin, a whipper snipper
  • Kits that weren’t installed properly, or are used outside a private residential application
  • Labour to remove the faulty part and fit the new one – unless we did the original install
  • Fire damage to fire-retardant filament – it’s made not to ignite in an ember attack, but an extreme thermal event can still damage it
  • The adhesive – it carries Selleys’ own guarantee (see below)

What counts as a manufacturing defect?

A fault in how the part was made: filament that sheds from its backing, a carrier that cracks or splits in normal use, rubber that splits or perishes early. Ten years of a door opening and closing will wear any seal, and wear isn’t a defect. If you’re not sure, send us a photo and we’ll tell you straight.

The adhesive: Selleys’ guarantee, passed on in full

Your kit comes with Selleys Hold Up or Selleys Liquid Nails Extreme Grab, the same adhesives we use on our own installs. Selleys make it, so it carries Selleys’ guarantee rather than our 10-year warranty. Selleys’ position, from their technical data sheet, is that the adhesive performs as described when it’s applied and maintained the way they recommend, and the Australian Consumer Law guarantees apply to it as they do to everything we sell. We pass that on without adding to it or taking from it.

We can’t promise an adhesive bond will last 10 years, and no adhesive maker does, because the bond depends on things we can’t see from here: a clean, dry, dust-free surface, enough adhesive, and 48 hours left alone to cure.

Seal come away? Email us a photo before you pull it off. Usually it’s surface prep or a load on the carrier before the adhesive cured, and we can talk you through the fix. If it’s a faulty part, the warranty applies.

Get the bond right

  1. Clean and dry

    Wipe the lintel and jambs free of dust, oil and old sealant, and let them dry fully before you fit.

  2. Enough adhesive

    Follow the bead pattern in the install guide. A thin, patchy bead is the usual reason a carrier lets go.

  3. Leave it alone

    Keep the door open for as long as you can after fitting, at least an hour or two, and give the adhesive 48 hours to cure before anything loads the carriers.

Install guidesAdhesive safety data sheets

How to make a claim

No forms and no registration. Keep your order confirmation and email us.

  1. Email us

    Send a few photos of the fault, a short description and your order number or receipt to info@sealyourgarage.com.au.

  2. We assess it

    We reply within two business days. We may ask for another photo or, now and then, for the part itself. We cover the postage.

  3. We replace it

    The new part ships free to anywhere in Australia. If we installed your seals, we book a time to come back and refit it.

Who pays what

Claiming costs you nothing. We pay delivery on replacement parts, and if we ask you to post a part back we refund the postage: keep the receipt and we’ll add it to the refund. Removing the old part and fitting the new one is your job, unless we did the original install.

Warranty given by

Seal Your Garage Door Pty LtdABN 14 681 443 514
PO Box 37, Panania NSW 2213
0408 248 236
info@sealyourgarage.com.au

Your rights under Australian Consumer Law

Everything we sell also comes with consumer guarantees under the Australian Consumer Law, and no business can exclude them. Goods must be of acceptable quality, fit for the purpose they’re sold for, and match their description. If something we sell doesn’t meet those guarantees you’re entitled to a remedy, and those rights aren’t limited by our warranty. Our 10-year warranty sits on top of them: it doesn’t replace them, shorten them or add conditions to them.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

The benefits given by this warranty are in addition to other rights and remedies you have under the law in relation to the goods and services it covers. To make a claim under the warranty or the consumer guarantees, use the contact details above. For more on your rights, see the ACCC’s guide to consumer guarantees.