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10 Year Warranty

SYG provides a 10 year warranty against any determined manufacturing defects on any of our products from date of purchase.

Proof of purchase must be provided at time of claim.

Product must be installed appropriately for proper and intended use of the product in a private residential application.

No accidental, negligent or intentional damage however caused will be covered under this warranty.

The warranty covers replacement supply of the product only and does not cover installation or removal of the faulty product. 

Fire retardant filament damaged as a result of fire - embers or otherwise - will not be covered under this warranty. The filament might incur damage in the event of an extreme thermal event, but will not ignite.